If you are looking to generate more profit from your business then focus on retaining customers. Research by Bain & Co showed that a 5% increase in customer retention could lead to an increase in profit by up to 75%. Many businesses are stuck on, what we at Grow
Customer experience
Which customers are you attracting – Silk purse or Sow Ears?
You cannot make a silk purse from a sow’s ear and you cannot build a sustainable business attracting the wrong customers. Not all customers are equal and if you want to sustainably grow your business you need to be focusing on attracting and retaining the right customers. The ultimate
Top 5 Customer Experience Killers to Avoid
Every day numerous businesses turn away customers because they commit one or more of these 5 customer experience killers. Are you one of them? Constantly delivering great customers experiences is the key to attracting loyal customers and growing your business. However, too many businesses are hurting their bottom line
Customer experience drives business growth
Customer experience is driving business growth and will be more important than price and product by 2020. Customer churn is eroding profits and this is mostly caused by poor customer experiences. Everyday thousands of businesses fail to deliver a great experience. This results in significant customer turnover and lower profits.
Attract Loyal Customers and get off the Customer Acquisition treadmill!
Attracting Loyal customers helps business owners get off the customer acquisition treadmill and improves profit. Every business owner I meet is constantly chasing new customers. I tell them they are stuck on the customer acquisition treadmill, where they are constantly spending their hard earned dollars trying to get
Reality is One of These Three Suck in Your Business
If you are not achieving the success you want, it is because one or more of the three key areas that drive your ability to attract loyal customers and grow your business is not working. To many businesses are caught up in the customer treadmill. They are constantly chasing customers